Malice in Lavenderland Terms and Conditions

General Entry Conditions
  • Visitors must follow all terms and conditions to ensure a safe and enjoyable experience.
  • Entry is permitted only during designated opening hours; unauthorized access is strictly prohibited.

 

Advance Ticket Purchase & QR Code Entry
  • Tickets purchased online will include a QR code, which must be scanned upon arrival for entry.
  • Each QR code is valid for a single use only and cannot be reused.
  • The booking fee covers the entry ticket only, as stated at the time of purchase. Charges for the pumpkins, food, and additional services are separate.

 

Cancellations & Refunds
  • Tickets and booking fees are non-refundable.
  • Visitors may reschedule their booking once only, and this must be done at least 2 days prior to their visit.
  • If a visitor cancels their reservation, fails to arrive on time, or does not reschedule within this period, the fee cannot be transferred to another date.
  • The only exception is if the garden cancels the booking due to unforeseen circumstances.
  • No refunds will be issued if the venue is closed due to adverse weather or unforeseen circumstances, such as acts of God, or other emergencies beyond our control.

 

Children & Group Bookings
  • Children under 12 must be accompanied by an adult at all times.
  • Group bookings must be arranged in advance and may be subject to additional terms. Please get in touch with customerservice@mayfieldlavender.com for details.

 

Parking
  • Parking is free.
  • We have spaces allocated for Secret Garden visitors.
  • You can also park in the glasshouse cafe car park.

 

Lavender Picking & Garden Activities
  • Please do NOT step on or through the lavender.
  • Lavender picking is strictly prohibited anywhere in the Secret Garden.
  • Visitors who damage plants or garden equipment may be liable for additional charges.

 

Photography & Media Use
  • Personal photography is welcome, but commercial photography requires prior approval.
  • A fee is payable if Mayfield considers the shoot to be commercial.
  • If you are unsure whether your photography plans are commercial, you must ask our staff for clarification.
  • Registration for Photography and Film – Mayfield Lavender.
  • Drone usage is prohibited unless explicitly authorized by garden management.

 

Weather & Closures
  • The garden reserves the right to restrict entry or close temporarily due to adverse weather or unforeseen circumstances.
  • If a closure affects visitors, Mayfield Lavender will allow the visit to be rescheduled within the season. Refunds will not be available.

 

Garden Rules & Visitor Responsibilities
  • Visitors must respect the garden, its environment, and other guests. This includes no picking of the flowers and fruits.
  • Running, climbing structures, and disturbing wildlife are strictly prohibited.
  • Dogs are allowed but must remain on a leash at all times, and owners are responsible for ensuring the dog waste is picked up and disposed of in one of the bins.
  • Remember that not all visitors are comfortable around dogs, so please be considerate and respectful of others.

 

Liability & Disclaimer
  • The garden is not responsible for personal injuries, lost items, or damage to belongings.
  • Visitors accept full responsibility for their safety and belongings while on the premises.

 

On-Site Glasshouse Café
  • To complement your visit, the on-site Glasshouse Café offers a delightful selection of food and drinks.
  • Please note that the kitchen stops taking orders at 3:30 pm, and the café closes at 5:00 pm daily (4:30 pm on Sundays). Here is the menu 😋.

 

Amendments & Policy Updates
  • Mayfield’s Secret Lavender Garden reserves the right to update or modify these terms without prior notice.